FAQ

Right after checkout, you’ll receive an email containing your QR code and installation details. Scan the QR with your device to activate your plan instantly—or anytime within 30 days of purchase.

Your plan only starts once you activate the eSIM. If you don’t activate it within 30 days, it will automatically begin after that period.

Open the confirmation email we sent you (on a different device than the one you’ll install the eSIM on).

Scan the QR code using your phone camera or go to Settings > Mobile Data > Add Data Plan.

Follow the on-screen steps to complete activation. Once installed, your device will automatically connect when you reach your destination.

No, an eSIM can only be installed once and cannot be transferred to a different device. Please install it carefully on the phone you’ll be using for your trip.

After your trip, you can simply deactivate your eSIM but keep it installed on your smartphone. When you travel again, just top it up with new credit — no need to reinstall anything. It’ll be ready to use right away.

The eSIM only allows you to use mobile data. It does not include a local number for receiving or making calls or messages.

Of course! With your TravelSIM24 eSIM, you can easily share a hotspot with your laptop or any other device. Your speed is never throttled, and there’s no data cap. You can use your entire booked data volume via the hotspot.

We accept PayPal, Visa, Mastercard, AMEX, Apple Pay, Google Pay, Klarna, and major cryptocurrencies (Bitcoin, Ethereum, Litecoin, USDC, etc.).

Yes. If your eSIM hasn’t been installed or activated, you can request a full refund within 30 days of purchase.

Of course. Just contact our support team, and we’ll send you a tax invoice for your order.

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Try these quick steps:
- Make sure your phone supports eSIM technology.
- Check that your TravelSIM24 eSIM is turned on.
- Enable Data Roaming in your settings.
- Restart your device or toggle airplane mode on and off.
If it still doesn’t work, our support team is available 24/7 via live chat or email.

You might have used up your data, or there could be limited network coverage in your area. Try restarting your device or switching network mode. You can also top up your plan anytime through your account.

This can happen if your eSIM slot is already full or the QR code was scanned before. Delete any unused eSIM profiles, ensure you’re connected to Wi-Fi, and try again. Still no luck? Reach out to our live chat—we’ll fix it for you fast.

It’s likely that your phone automatically set the TravelSIM24 eSIM as the default line for calls and text messages. Since TravelSIM24 doesn’t include a phone number, you’ll need to make sure your primary SIM card is selected for calls and SMS.

Check your device settings to confirm that your main SIM is enabled for these functions.

Note: Using your primary SIM card for calls or texts while abroad may result in roaming charges from your mobile provider.

Have a look through your inbox for earlier emails containing your QR code. If it’s not there, contact our support, we're happy to help.