Política de Privacidad

At a Glance

We collect only the data needed to deliver your eSIM service.
We never sell or rent your personal information.
Your data is stored securely and shared only with trusted partners.
You can access, correct, or delete your data — just email privacy@travelsim24.com.

1. Who we are

TravelSIM24 is a brand of Living Robotics Ltd. We are the data controller for the personal data described in this policy.

Company: Living Robotics Ltd.
Address: 20 Wenlock Road, London, England, N1 7GU
Company number: 16199229
Contact: privacy@travelsim24.com

2. Information we collect

We collect only what’s necessary to provide, manage, and improve your eSIM service. Categories of data may include:

Account & order data: name, email, selected plan, activation info, order references, country/region for tax and localisation.
Payment info: billing details and transaction IDs processed by third-party payment providers (we do not store full card data).
Technical & usage data: device type, OS, IP address, diagnostic logs, service usage and activation records.
Communications: emails or chat records when you contact support.

We do not sell or rent users’ personal data.

3. How we use your information

We use your data to:

Provide, activate, and maintain your eSIM service
Process orders, payments, and refunds
Handle customer support and respond to enquiries
Send important service-related notifications
Improve our website and services
Meet legal or regulatory obligations

When you opt in, we may also send marketing messages which you can unsubscribe from at any time.

4. Legal Basis for Processing

Depending on the activity, we rely on one or more lawful bases such as:

Contractual necessity: to fulfil your order and provide the service you requested
Legal obligation: to comply with tax, accounting or other regulatory requirements
Legitimate interests: for fraud prevention, security, and service improvement
Consent: where required for marketing communications or certain cookies

5. Sharing your Data

We share personal data only with trusted partners where necessary to operate our business:

Telecom/connectivity partners to activate and manage eSIMs
Payment processors for secure payment handling and refunds
Analytics, hosting, and cloud providers to run and improve our website
Legal or regulatory authorities when required by law

When transferring personal data outside the UK or EEA, we ensure appropriate safeguards (for example, Standard Contractual Clauses) are in place.

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected or to meet legal requirements. Typical retention periods:

Account and order data: up to 3 years after your last activity
Payment and invoice records: up to 10 years for tax/audit purposes
Support correspondence: up to 3 years

When data is no longer required, we securely delete or anonymise it.

7. Cookies & Analytics

We use cookies and similar technologies to keep the site functional, remember preferences, and measure performance. You can manage cookie settings through your browser.

We may use analytics tools (for example Google Analytics) to gather aggregated usage information that helps us improve the site and services.

8. Your Rights

Depending on where you live, you may have rights including:

Access — obtain a copy of your data
Rectification — correct inaccurate information
Deletion — request erasure of your data
Restriction — limit processing in certain circumstances
Portability — get your data in a machine-readable format
Object — object to processing, e.g. for marketing
Withdraw consent — where processing is based on consent

To exercise any right, email privacy@travelsim24.com.
We may request identity verification before processing requests.

9. Data Security

We apply technical, organisational, and physical safeguards to protect personal data, including encryption in transit, secure access controls, and continuous monitoring.
While we aim to maintain high standards, no system is completely risk-free — if a breach affecting you occurs, we will notify you as required by law.

10. Children

Our services are intended for adults (18+). We do not knowingly collect personal data from minors.
If you believe a child under 18 has provided data, contact us and we will remove it without undue delay.

11. Changes to this Policy

We may update this policy occasionally. Material changes will be notified on our website, and the “Last updated” date above will be revised. Please review periodically.

12. Contact us

If you have questions or wish to exercise your privacy rights, contact:

TravelSIM24 (a brand of Living Robotics Ltd.)
20 Wenlock Road, London, England, N1 7GU
Email: privacy@travelsim24.com